Add and Send Money
Global Remit
- Can I amend or cancel the completed global remittance?
- After completing the remittance, when will the funds be debited from my account?
- After completing the remittance, how do I know the recipient has received the remit?
- When will the creditor receive my remittance?
- Can I debit funds in other currencies?
- Can I use my foreign currency that is already in my core accounts for remittance?
- What are the applicable charges for remittance?
- What is my daily limit for remittance?
- What currencies are available for remittance to overseas?
- Can I receive USD to my core account?
Local Transfer
- What local Hong Kong banks can I send to?
- Can I send USD to another WeLab Bank account?
- Is there any handling fee if I use Real Time Gross Settlement (RTGS/CHATS) system remitting Hong Kong dollar and US Dollar funds to my Core Account in WeLab Bank?
- Can I use Inbound telegraphic transfer (TT) remitting funds to my Core Account in WeLab Bank?
- Can I remit foreign currencies to my Core Account in WeLab Bank?
- Can I use RTGS remitting Hong Kong dollar / US Dollar funds from my Core Account in WeLab Bank to another bank?
- Can I use Clearing House Automated Transfer System (RTGS/CHATS) transferring funds to my Core Account in WeLab Bank?
- Can I settle a bill/merchant payment denoted in RMB (CNH)?
- Can I set up a new linked account or transfer fund in at any time?
- Can I re-link the de-linked bank account?
- How can I de-link a bank account?
- How do I add money to my account?
- How much can I transfer using "Add money" from linked account everyday?
- What accounts can I link?
- How can I link a bank account?
- Are there any service fees for paying or receiving money via FPS?
- How can I update the mobile number or email address for FPS?
- What should I do if I receive funds that don't belong to me?
- How can I avoid transferring funds to the wrong account?
- Can I register same FPS proxy ID for different banks/SVF?
- What is Faster Payment System (FPS)?
- How do I send money out of my account?
- What is the source of the high risk alert and how is my private information being protected?
- If a recipient’s mobile number is flagged as “High Risk”, will his/her email address / FPS Identifier / bank account number also be flagged by the high risk alert?
- How would I know if my recipient’s mobile number / email address / FPS Identifier / bank account is flagged for high risk alert?
- Why is my recipient’s FPS proxy ID / bank account number previously not tagged in the high risk alert but now being tagged?
- If there is no high risk alert message relating to my recipient, does it guarantee it is safe to transfer to him/her?
- If I want to report a suspicious FPS proxy ID / bank account number, what should I do?
- Can I turn off the high risk alert or notifications If I do not wish to receive them?
- What is the Scameter?
- What is the processing time for cross-border inward payment?
- How can I link my WeLab Bank account with another account from another Bank?
- Can I use more than 1 external bank to link with my WeLab Bank account?
- How much can I request to be transferred from another bank that has linked a WeLab bank account?
- Can I set up a Standing Instruction at another Bank to transfer money to WeLab Bank?
- Can I establish a recurring Bill or merchant payment through Direct Debit authorization?
- Can I reject or cancel the Direct Debit Authorization?
- When will my cancellation / change to existing Auto Reload rules take effect?
- If the inward remittance via the “Real Time Gross Settlement (RTGS/CHATS) system” is not enough to pay for the service fee of HKD50 and is returned to the service provider or sender, will you charge an additional service fee?
- What should I do if I received funds which a transfer sent by mistake?
- What should I do if I find the funds was transferred to a third-party account by mistake?
- When will the payee receive my FPS payment?
- Will the FPS QR Code be different every time I generate it?
- What is the prerequisite for generating my own FPS QR Code for receiving money?
- What size of bill/merchant payments can I settle?
- Is my bill settled immediately after I submitted the payment by FPS QR Code?
- Why can’t I edit the payment amount for the bill/merchant payment?
- Why am I prompted with an error that the QR Code I scanned has expired?
- Why am I prompted with an error that the QR Code I scanned is invalid?
- Is it safe to pay with FPS QR Code?
- Where can I locate my merchant’s FPS QR Code?
- Which merchant is accepting FPS QR Code for payment?
- How would I know that money is added as scheduled?
- What timezone are Auto Reload rules based on?
- Can I set up an end date for Auto Reload rules?
- When will the Auto Reload for “When account balance is low” be triggered?
- How does a monthly Auto Reload Rule work in a short month?
- At what level of account balance will money be added under a “When account balance is low” rule?
- How many Auto Reload Rules can I set up?
- Why is money added immediately when I set up an Auto Reload rule?
- What happens when my linked bank account has insufficient funds?
- When will the Auto Reload transfers be executed?
- How can I make changes to existing Auto Reload rules?
- Are there any requirements for linking a bank account?
- If the bank of my other accounts is not supported by WeLab Bank, or if I want to deposit a large amount of money, what can I do?
- What is the maximum amount I can add from a linked account?
- What should I do if I cannot transfer funds to my Core Account in WeLab Bank from another bank using Faster Payment System (FPS)?
- If I deposit funds from the linked bank account, but the funds in the linked bank account are insufficient and fail to transfer, will I be charged a handling fee?
- What type of accounts can I use to link with WeLab Bank account?
- Will I be charged a handling fee if the funds in my Core Account are insufficient to proceed with direct debit?
- Can I cancel my FPS transaction through WeLab Bank?
