Add and Send Money
- How much can I transfer using "Add money" from linked account everyday?
- Can I establish a recurring Bill or merchant payment through Direct Debit authorization?
- When will my cancellation / change to existing Auto Reload rules take effect?
- When did you send the notification regarding the service charge for inward remittance via the “Real Time Gross Settlement (RTGS) System”?
- If the inward remittance via the “Real Time Gross Settlement (RTGS) system” is not enough to pay for the service fee of HKD50, how are you going to handle the inward remittance?
- Is my bill settled immediately after I submitted the payment by FPS QR Code?
- Why am I prompted with an error that the QR Code I scanned has expired?
- Why am I prompted with an error that the QR Code I scanned is invalid?
- Is it safe to pay with FPS QR Code?
- Where can I locate my merchant’s FPS QR Code?
- Which merchant is accepting FPS QR Code for payment?
- How can I make changes to existing Auto Reload rules?
- What should I do if I cannot transfer funds to my Core Account in WeLab Bank from another bank using Faster Payment System (FPS)?
- Can I set up a new linked account or transfer fund in at any time?
- Can I re-link the de-linked bank account?
- How do I add money to my account?
- How can I link a bank account?
- How do I send money out of my account?
- What is Faster Payment System (FPS)?
- Can I register same FPS proxy ID for different banks/SVF?
- How can I avoid transferring funds to the wrong account?
- What should I do if I receive funds that don't belong to me?
- How can I update the mobile number or email address for FPS?
- Are there any service fees for paying or receiving money via FPS?
- What accounts can I link?
- How can I de-link a bank account?
- If I deposit funds from the linked bank account, but the funds in the linked bank account are insufficient and fail to transfer, will I be charged a handling fee?
- Can I use Clearing House Automated Transfer System (CHATS) transferring funds to my Core Account in WeLab Bank?
- Can I use RTGS remitting Hong Kong dollar funds from my Core Account in WeLab Bank to another bank?
- Can I remit foreign currencies to my Core Account in WeLab Bank?
- Can I use Inbound telegraphic transfer (TT) remitting funds to my Core Account in WeLab Bank?
- Is there any handling fee if I use Real Time Gross Settlement (RTGS) system remitting Hong Kong dollar funds to my Core Account in WeLab Bank?
- What is the maximum amount I can add from a linked account?
- If the bank of my other accounts is not supported by WeLab Bank, or if I want to deposit a large amount of money, what can I do?
- Are there any requirements for linking a bank account?
- When will the Auto Reload transfers be executed?
- What happens when my linked bank account has insufficient funds?
- Why is money added immediately when I set up an Auto Reload rule?
- How many Auto Reload Rules can I set up?
- At what level of account balance will money be added under a “When account balance is low” rule?
- How does a monthly Auto Reload Rule work in a short month?
- Can I set up an end date for Auto Reload rules?
- When will the Auto Reload for “When account balance is low” be triggered?
- How would I know that money is added as scheduled?
- What timezone are Auto Reload rules based on?
- Can I settle a bill/merchant payment denoted in RMB (CNH)?
- Why can’t I edit the payment amount for the bill/merchant payment?
- What size of bill/merchant payments can I settle?
- What is the prerequisite for generating my own FPS QR Code for receiving money?
- Will the FPS QR Code be different every time I generate it?
- When will the payee receive my FPS payment?
- Can I cancel my FPS transaction through WeLab Bank?
- What should I do if I find the funds was transferred to a third-party account by mistake?
- What should I do if I received funds which a transfer sent by mistake?
- If the inward remittance via the “Real Time Gross Settlement (RTGS) system” is not enough to pay for the service fee of HKD50 and is returned to the service provider or sender, will you charge an additional service fee?
- Will I be charged a handling fee if the funds in my Core Account are insufficient to proceed with direct debit?
- Can I reject or cancel the Direct Debit Authorization?
- Can I set up a Standing Instruction at another Bank to transfer money to WeLab Bank?
- How much can I request to be transferred from another bank that has linked a WeLab bank account?
- Can I use more than 1 external bank to link with my WeLab Bank account?
- What type of accounts can I use to link with WeLab Bank account?
- How can I link my WeLab Bank account with another account from another Bank?
- What is the processing time for cross-border inward payment?