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Welcome to the WeLab Bank Support Center, how can we help you today?

Contact us by phone at +852 3898 6988 or email at [email protected]

What is WeLab Bank

Why doesn't WeLab Bank have branches?

I already have a bunch of bank accounts and even installed their mobile banking apps. Why should I care about virtual banks?

Are you guys a REAL bank?

Account Opening

Can I enjoy the offer if my deposit does not reach HKD 1,000,000?

Why do I receive 1.49% savings interest rate only?

When will I receive my savings interest?

GoWealth

When does monthly investment take place?

How does the algorithm work?

Personal Instalment Loan

What is the minimum and maximum amount I can borrow?

I thought the name was GoFlexi?

I just signed my approval letter. When will I get my Personal Loan?

Loan-Deposit-Link

How can I continuously receive Interest Rebate?

How is the amount of the interest rebate calculated?

How does Loan-Deposit-Link work?

Debt Consolidation Loan

What is the minimum and maximum amount I can borrow?

I thought the name was GoFlexi?

How can I apply for WeLab Bank Debt Consolidation Loan?

Subscribe+ for Apple Product

What is WeLab Bank Subscribe+ for Apple Products?

Why should I choose to purchase Apple products with the WeLab Bank Subscribe+ for Apple Products? How different is the program from other credit products in the market such as credit card instalment or buy now pay later (BNPL)?

Where can I purchase Apple products at under the WeLab Bank Subscribe+ for Apple Products?

GoSave2.0

What is the major difference between GoSave Time Deposit and GoSave 2.0 Time Deposit?

What transaction description will be shown on the transaction details page on the App after setting up the GoSave 2.0 Time Deposit?

Can I withdraw the funds before the GoSave Time Deposit is matured? Any service fees?

Debit Card and ATM

How do I connect my WeLab Debit Card to Apple Pay?

What should I do if I have lost my physical Debit Card? Will I be liable for charges?

I have a dispute on WeLab Debit Card transaction, what should I do?

Add and Send Money

How can I link my WeLab Bank account with another account from another Bank?

What type of accounts can I use to link with WeLab Bank account?

Can I use more than 1 external bank to link with my WeLab Bank account?

Foreign Exchange

What is the currency trading hour?

What is the interest rate for my Foreign Currency Account deposits?

How do I withdraw FX?

Account Operations

Why am I always being asked to verify my identity?

I would like to change my Bank’s registered mobile number instead, what should I do?

I have a pre-paid SIM card, what should I do?

Rewards

What transactions are eligible for rewards?

Deposit Interest Rate

What are the interest rates for my deposits?

Can I earn interest on my money? How?

Fees and Charges

General Service Charges

Insights

What if I get refunds? How will this be displayed?

What is excluded from “Insights”?

How come the percentages don’t add up to 100%?

Referrals

Who is my Direct Referee? How can I check it?

Can I close my account right after receiving the reward?

What if my friends close account before I receive the referral rewards, do I still get my referral reward?

Miscellaneous

Which deposit products at WeLab Bank are protected by Deposit Protection Scheme?

What versions of Android and iOS operating system are supported?

What supporting documents are required for the person accompanying and assisting a person with intellectual disabilities (PWIDs) to open a bank account?