Welcome to the WeLab Bank Support Center, how can we help you today?
Contact us by phone at +852 3898 6988 or email at [email protected].
What is WeLab Bank
Why doesn't WeLab Bank have branches?
How can I withdraw my money if you don't have branches?
I already have a bunch of bank accounts and even installed their mobile banking apps. Why should I care about virtual banks?
What are your tips for taking pictures of my HKID and my selfie?
How will I know if my account opening was successful?
Why do I need to take a selfie and a picture of my HKID during the account opening?
Do you support any paper check/provide any check book?
How can I see my eStatement?
What do I do if I want to close my account?
Add and Send Money
What is Faster Payment System (FPS)?
Can I register my FPS proxy ID at different banks/SVFs?
Are there any service fees for paying or receiving money via FPS?
Debit Card and ATM
I have a dispute on WeLab Debit Card transaction, what should I do?
What should I do if I have lost my physical Debit Card?
Can I change my ATM withdrawal limit?
What is GoSave, in banking terms?
What is GoSave?
How will my principal and interest be returned at maturity?
Deposit Interest Rate
Can I earn interest on my money? How?
What are your deposit rates?
Fees and Charges
General Service Charges
How can I contact you?
Can I use WeLab Bank as my payroll account?
I want to file a complaint, what should I do and how will you handle it?