Beware of bogus calls, fraudulent SMS and emails purportedly from banks. Contact us at +852 3898 6988 if you have any suspicion. You can learn some smart tips from the Hong Kong Monetary Authority website on how to prevent fraud.

Got questions? We've got answers!

Welcome to the WeLab Bank Support Center, how can we help you today?

Contact us by phone at +852 3898 6988 or email at [email protected]

What is WeLab Bank

Why doesn't WeLab Bank have branches?

I already have a bunch of bank accounts and even installed their mobile banking apps. Why should I care about virtual banks?

Are you guys a REAL bank?

Account Opening

Can I use my WeLab Bank account for business purposes?

Why do I need to provide a mobile number and email address?

What are your tips for taking pictures of my HKID and my selfie?

GoFlexi

Who is eligible to apply for GoFlexi?

Why do I need a loan?

How long can I repay for?

GoFlexi-Link

Can I enjoy all of the loan promotions together?

When I will receive the Interest Rebate?

How can I continuously receive Interest Rebate during the tenor of my GoFlexi loan?

GoSave

What tenor can I choose for GoSave Time Deposit?

What is GoSave, in all reality?

Can I withdraw the funds before the GoSave Time Deposit is matured? Any service fees?

Debit Card and ATM

How can I get my Debit Card details like my card number?

I have a dispute on WeLab Debit Card transaction, what should I do?

How many Apple devices can I add my WeLab Debit Card to?

Add and Send Money

How do I add money to my account?

If I deposit funds from the linked bank account, but the funds in the linked bank account are insufficient and fail to transfer, will I be charged a handling fee?

What should I do if I receive funds that don't belong to me?

Account Operations

What do I do if I want to close my account?

How can I update my personal information?

What should I do if I want to get a paper statement?

Rewards

What transactions are eligible for rewards?

Deposit Interest Rate

What are the interest rates for my deposits?

Can I earn interest on my money? How?

Fees and Charges

General Service Charges

Miscellaneous

Which deposit products at WeLab Bank are protected by Deposit Protection Scheme?

Is my deposit at WeLab Bank protected by Deposit Protection Scheme?

What are bogus calls? What should I do if I think I have received a bogus call?