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Welcome to the WeLab Bank Support Center, how can we help you today?

Contact us by phone at +852 3898 6988 or email at [email protected]

What is WeLab Bank

Why doesn't WeLab Bank have branches?

I already have a bunch of bank accounts and even installed their mobile banking apps. Why should I care about virtual banks?

Are you guys a REAL bank?

Account Opening

Can I use my WeLab Bank account for business purposes?

Why do I need to provide a mobile number and email address?

What are your tips for taking pictures of my HKID and my selfie?

GoWealth

How does the algorithm work?

What are fund documents?

Personal Instalment Loan

What is the minimum and maximum amount I can borrow?

I thought the name was GoFlexi?

I just signed my approval letter. When will I get my Personal Loan?

Loan-Deposit-Link

Can I enjoy all the loan promotions together?

What's Loan-Deposit-Link?

What's the maximum eligible deposit for Loan-Deposit-Link?

Debt Consolidation Loan

What is the minimum and maximum amount I can borrow?

I thought the name was GoFlexi?

How can I apply for WeLab Bank Debt Consolidation Loan?

GoSave

What tenor can I choose for GoSave Time Deposit?

What is GoSave, in all reality?

Can I withdraw the funds before the GoSave Time Deposit is matured? Any service fees?

Debit Card and ATM

What should I do if I have lost my physical Debit Card? Will I be liable for charges?

I have a dispute on WeLab Debit Card transaction, what should I do?

How can I get my Debit Card details like my card number?

Add and Send Money

What is the maximum amount I can add from a linked account?

When will my cancellation / change to existing Auto Reload rules take effect?

If the inward remittance via the “Real Time Gross Settlement (RTGS) system” is not enough to pay for the service fee of HKD50 and is returned to the service provider or sender, will you charge an additional service fee?

Foreign Exchange

What is the currency trading hour?

How do I withdraw FX?

What are the risks associated with FX services?

Account Operations

What I need to do next after I have contacted you to request for reactivating my Core Account which is dormant?

My Core Account is being dormant, can I reactivate and use it again?

What service will be unavailable if my Core Account becomes dormant?

Rewards

What transactions are eligible for rewards?

Deposit Interest Rate

What are the interest rates for my deposits?

Can I earn interest on my money? How?

Fees and Charges

General Service Charges

Insights

What if I get refunds? How will this be displayed?

What is excluded from “Insights”?

How come the percentages don’t add up to 100%?

Referrals

Who is my Direct Referee? How can I check it?

Can I close my account right after receiving the reward?

What if my friends close account before I receive the referral rewards, do I still get my referral reward?

Miscellaneous

What versions of Android and iOS operating system are supported?

What supporting documents are required for the person accompanying and assisting a person with intellectual disabilities (PWIDs) to open a bank account?

Can I open a joint name Core Account with a person with intellectual disabilities (PWIDs)?