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Got questions? We've got answers!

Welcome to the WeLab Bank Support Center, how can we help you today?

Contact us by phone at +852 3898 6988 or email at [email protected]

What is WeLab Bank

Why doesn't WeLab Bank have branches?

I already have a bunch of bank accounts and even installed their mobile banking apps. Why should I care about virtual banks?

Are you guys a REAL bank?

Account Opening

Can I use my WeLab Bank account for business purposes?

Why do I need to provide a mobile number and email address?

What are your tips for taking pictures of my HKID and my selfie?

GoFlexi

What is the minimum and maximum amount I can borrow?

Who is eligible to apply for GoFlexi?

Why do I need a loan?

GoFlexi-Link

Can I enjoy all of the loan promotions together?

When I will receive the Interest Rebate?

How can I continuously receive Interest Rebate during the tenor of my GoFlexi loan?

GoSave

What tenor can I choose for GoSave Time Deposit?

What is GoSave, in all reality?

Can I withdraw the funds before the GoSave Time Deposit is matured? Any service fees?

Debit Card and ATM

I have a dispute on WeLab Debit Card transaction, what should I do?

How can I get my Debit Card details like my card number?

How many Apple devices can I add my WeLab Debit Card to?

Add and Send Money

How would I know that money is added as scheduled?

What timezone are Auto Reload rules based on?

Can I set up an end date for Auto Reload rules?

Rewards

What transactions are eligible for rewards?

Account Operations

How do I change my password?

Where can I find my account number?

How can I update my personal information?

Deposit Interest Rate

What are the interest rates for my deposits?

Can I earn interest on my money? How?

Insights

What is excluded from “Insights”?

How come the percentages don’t add up to 100%?

Can I add or rename my own spending category?

Fees and Charges

General Service Charges

Miscellaneous

How can I contact you?

Is the app or web bank usable for persons with hearing impairment or visual impairment?

What shall I do if I have any feedback that I want to report?