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Welcome to the WeLab Bank Support Center, how can we help you today?

Contact us by phone at +852 3898 6988 or email at [email protected].

What is WeLab Bank

Why doesn't WeLab Bank have branches?

How can I withdraw my money if you don't have branches?

I already have a bunch of bank accounts and even installed their mobile banking apps. Why should I care about virtual banks?

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Account Opening

What are your tips for taking pictures of my HKID and my selfie?

How will I know if my account opening was successful?

Why do I need to take a selfie and a picture of my HKID during the account opening?

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Account Operations

Do you support any paper check/provide any check book?

How can I see my eStatement?

What do I do if I want to close my account?

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Add and Send Money

What is Faster Payment System (FPS)?

Can I register my FPS proxy ID at different banks/SVFs?

Are there any service fees for paying or receiving money via FPS?

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Debit Card and ATM

I have a dispute on WeLab Debit Card transaction, what should I do?

What should I do if I have lost my physical Debit Card?

Can I change my ATM withdrawal limit?

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GoSave

What is GoSave, in banking terms?

What is GoSave?

How will my principal and interest be returned at maturity?

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Deposit Interest Rate

Can I earn interest on my money? How?

What are your deposit rates?

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Fees and Charges

General Service Charges

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Miscellaneous

How can I contact you?

Can I use WeLab Bank as my payroll account?

I want to file a complaint, what should I do and how will you handle it?

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