When will my cancellation / change to existing Auto Reload rules take effect?

You may cancel your existing Auto Reload rules at any time!Subject to the intervals of rules (Daily, Weekly, Bi-weekly, or Monthly), the Auto Reload transfer will be executed according to the updated rule starting from the same day (typically if the change is submitted before 6 AM HKT of that day) or the day following your submission of change request. Please note that any change of existing rules for “When account balance is low” will only be executed on the following day.In case of system or FPS outage and maintenance, the scheduled transfer will be executed when services resume. You will receive our notifications when an Auto Reload transfer is submitted. The time required for transfer depends on the payer bank’s handling.

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