Debit Card and ATM
Rewards
Use of Global Wallet
- Which ATMs can I use to withdraw cash?
- How can I identify a Dynamic Currency Conversion (DCC) transaction during withdrawal or purchase, and what should I do?
- When withdrawing cash overseas, which account should I select on the overseas ATM screen?
- If an overseas merchant or overseas ATM offers me the option to settle the transaction or withdrawal in foreign currency or Hong Kong dollars, which option should I choose?
- Which ATM can I use to withdraw cash overseas?
- How can I withdraw cash overseas using the WeLab Global Wallet Debit Card?
- If the WeLab Global Wallet Debit Card does not support the foreign currency of my transaction or withdrawal, what will happen?
- If my foreign currency account balance is insufficient when making a purchase or withdrawal overseas, what will happen?
- Do I need to choose the foreign currency to pay every time I make a purchase or withdrawal?
Insights
- Where can I use WeLab Global Wallet Debit Card to get cash?
- What happens if I’ve lost my physical Debit Card that’s also connected to Apple Pay?
- How much can I transfer using FPS in WeLab Bank every day?
- How come the data changes when I refresh the page?
- Is my data updated in real-time?
- Why can’t I see the exact spending amount from “People like you”?
- How can I activate “People like you”?
- What is excluded from “Insights”?
- How come the percentages don’t add up to 100%?
- Can I add or rename my own spending category?
Debit Card
- What's so special about a WeLab Global Wallet Debit Card?
- I have a dispute on WeLab Global Wallet Debit Card transaction, what should I do?
- What if I get refunds? How will this be displayed?
- Do I need to activate my physical Card?
- Can I change my ATM withdrawal limit?
- What is my ATM daily withdrawal limit?
- How can I get my Debit Card details like my card number?
- How long will it take for refunds to be credited back into my account?
- What is a pending transaction?
- Can I change my language settings to Chinese when using my card at ATMs?
- How do I connect my WeLab Debit Card to Apple Pay?
- How many Apple devices can I add my WeLab Debit Card to?
- Will I receive notifications for transactions made via Apple Pay?
- Are transactions made through Apple Pay eligible for WeLab Bank’s rewards on offer?
- I’ve lost my Apple Pay device. What should I do?
- Can I request not to have a physical card?
- If I don’t have a physical card, and I report lost card but I have reached the maximum number of free replacement cards in the same calendar year, will I be charged?
- After I withdrew money from an ATM, the screen shows that the transaction failed, but I found that the withdraw amount from core account has been debited, what should I do?
- I used WeLab Debit Card to make purchases at a merchant, and later found that the product was not satisfactory, and I refunded it at the merchant, but the relevant funds still cannot be reflected in the available balance, what should I do?
- What should I do if I have lost my physical Card? Will I be liable for charges?
- What are the service fees for WeLab Global Wallet Debit Card purchases outside of Hong Kong or any transactions in a foreign currency?
- What is the difference between the virtual card and physical card?
- How to request physical card after account opening?
- What transactions are eligible for rewards?
Fees and charges
- Is there any annual fee for the WeLab Global Wallet Debit Card?
- If I use the WeLab Global Wallet Debit Card to withdraw cash from ATM, will there be a fee?
- If I use the WeLab Global Wallet Debit Card for overseas shopping, will there be any foreign currency transaction fees?
