After I withdrew money from an ATM, the screen shows that the transaction failed, but I found that the withdraw amount from core account has been debited, what should I do?
You should keep the proof or receipt of withdrawal failure, and contact our customer service hotline to report this issue. We will then contact the relevant ATM supplier(s) or operator(s) for verification and investigation. If it is confirmed that it is a system or operation error of the ATM supplier or operator, we will refund you the deducted amount. In addition, you can also seek assistance from the bank that provides the ATM service at the moment.
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