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Maintenance notice


Maintenance Notice


We're going to carry out weekly regular maintenance on every Sat and Sun from 01:00 HKT to 04:30 HKT to serve you better in the future. While we're working under the hood, the following services will be temporarily impacted:


  • WeLab Bank App
  • WeLab Global Wallet Debit Card (including ATM cash withdrawal and transfers to/from your WeLab Bank account)
  • Subscribe+ for Apple Products


Heads up: Debit Card System Maintenance Notice

- Debit Card system maintenance will be carried out on 21 June 2026 08:00 to 10:00 HKT.

While we're working under the hood, the following service(s) of WeLab Global Wallet Debit Card will be temporarily impacted:

- Card transaction

- ATM cash withdrawal via Cirrus network

- View Debit Card details in the app

- Apple Pay provisioning

- Card pin reset

- New Debit Card number arrangement (including new application and report card lost)

- Freeze and unfreeze Debit Card


Thanks for your understanding.