How to release my locked funds?
If you want to unlock the fund from Money Safe protection, you must schedule an appointment and visit the WeLab Bank office in person for identity verification before requesting the unlock. You will only be able to use the funds after the entire unlocking process is completed. The process will take 3 business days, after which we will credit the funds back to your Core Account. As the unlocking process takes time, please ensure you keep sufficient funds available for daily use!Money Safe Unlock Service Appointment Hotline: +852 3898 6988Money Safe Unlock Service Hours: Monday to Sunday, 9:00 am – 5:00 pm
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