【WeLab Bank extends its deepest condolences to those affected by the fire】WeLab Bank is deeply saddened by the fire in Tai Po and expresses its deepest condolences to those injured and affected families. We sincerely appreciate the efforts of frontline rescuers and stand with the community. In order to support those affected customers, we will provide additional service support and assistance: (1) Provide affected customers with a 6-month repayment grace period (including both principal and interest), while waiving related late charges and handling fees.(2) Any enquiries from those affected customers will be dealt with priority, and appropriate assistance will be provided. (3) Customer service dedicated hotline: (852) 3898 6988. WeLab Bank reminds customers to stay vigilant against fraud during this period. If in doubt, please contact us immediately at (852) 3898 6988.
WeLab Bank_logo_en.png

WeLab Bank: Fraudulent website and mobile app alert (3 October 2025)

03 Oct 2025

Hong Kong, 3 October 2025 – WeLab Bank would like to remind our customers and the general public that it has no connection with the fraudulent website and the alleged mobile app download contained in the fraudulent website.

Below is the screen capture of the fraudulent website.




The fraudulent website is:

hxxp://welab-bank-hk-virtual-bank.en.softonic.com/android


Please be aware that WeLab Bank has no connection to this fraudulent website and mobile app or its associated activity. We have reported this matter to the Hong Kong Monetary Authority and the Hong Kong Police Force.


Customers are reminded to visit our official website at https://www.welab.bank/en/, and to ensure they access the Bank’s valid mobile app (WeLab Bank mobile app) only through the App Store and Google Play. Do not click on any suspicious hyperlinks and remain vigilant against SMS messages from unfamiliar senders and bogus websites.


If customers are concerned that they may have disclosed their personal information or conducted any transactions through such channel, please report to the Police or the Cyber Security and Technology Crime Bureau (CSTCB) of the Hong Kong Police Force. For assistance, please contact us at +852 3898 6988 or email us at [email protected].