【WeLab Bank extends its deepest condolences to those affected by the fire】WeLab Bank is deeply saddened by the fire in Tai Po and expresses its deepest condolences to those injured and affected families. We sincerely appreciate the efforts of frontline rescuers and stand with the community. In order to support those affected customers, we will provide additional service support and assistance: (1) Provide affected customers with a 6-month repayment grace period (including both principal and interest), while waiving related late charges and handling fees.(2) Any enquiries from those affected customers will be dealt with priority, and appropriate assistance will be provided. (3) Customer service dedicated hotline: (852) 3898 6988. WeLab Bank reminds customers to stay vigilant against fraud during this period. If in doubt, please contact us immediately at (852) 3898 6988.
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Hong Kong’s Best and Most Innovative Digital Bank 

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WeLab Bank is widely recognized as Hong Kong’s best digital bank, having received numerous prestigious global accolades. The Bank has been named “Hong Kong’s Best Consumer Digital Bank” by Euromoney, “Best Digital Bank – Hong Kong”, and “Best Bank for Financial Inclusion – Hong Kong” by FinanceAsia, and was listed among the “Global Top 20 Digital Banks 2025” by Euromoney. Furthermore, the Bank was recognized as the “Most Innovative Digital Bank” by the Chinese University of Hong Kong.


Founded by a team of financial and technology experts, WeLab Bank’s mission is to understand customers’ needs and design a personalized, intelligent banking experience that helps them manage, save and grow their money. WeLab Bank represents a 100% digital banking experience that is simple, intuitive, and built around our customers. It focuses on the powerful mobile app and multiple intelligent banking services, and delivers an innovative banking experience through partnering with reputable brands including Google, Allianz Global Investors, Tesla and Apple Authorized Resellers.  


AI-first To Empower Humanity   

As an AI-first digital bank, WeLab Bank is committed to redefining digital banking by leveraging Generative AI and AI Agents to deliver hyper-personalized customer experiences. Our mission is to empower customers to manage, save, and grow their wealth seamlessly. 


About WeLab  

WeLab Bank is a wholly owned subsidiary of WeLab Holdings Limited (“WeLab”), a leading pan-Asian fintech platform. WeLab provides a wide range of digital financial services with leading positions in Hong Kong, Mainland China, and Indonesia, with over 70 million individual users and over 700 enterprise customers.

Backed by Renowned Investors

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