I want to file a complaint, what should I do and how will you handle it?
We want to know if we cannot meet your expectations. You can file your complaint via email to [email protected], call our Customer Services Hotline (852) 3898 6988, or mail to our office.After receiving your complaint, we will send you an acknowledgment within 7 calendar days.Our customer complaint officer, with the appropriate experience and authority, will handle your complaint and keep you informed of the progress. We will also update you on the decision. We aim to provide our final response to your complaint within 30 calendar days.You may also report your issue to the Financial Dispute Resolution Centre for further assistance if applicable.
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