29 September 2025, Hong Kong — WeLab Bank today announced the launch of Hong Kong’s first1 AI-powered FX service, designed to provide customers with the best FX rates in Hong Kong2. This new offering features a “Best Rate Guarantee”, to demonstrate our strong commitment to cost-price FX with no hidden fees.FX market is often characterized by opaque pricing and hidden fees. WeLab Bank is disrupting the status quo by bringing unprecedented transparency and value to customers, with a simple and impactful principle: By leveraging our efficient AI-first operating model, we are able to transfer significant cost savings directly to our customers. This core principle underpins WeLab Bank’s ability to offer the most competitive FX rates in town, ensuring customers benefit from every transaction.Key highlights of WeLab Bank’s FX Service- Widest FX Currency Pairs among Digital Banks in HK: WeLab Bank offers 11 currency options3 today, including RMB, USD, GBP and JPY
- Best FX Rates in Town: With our efficient AI-first operations, customers can exchange foreign currencies at the bank’s cost price (0% mark-up) with no other hidden fees ($0 fee)
- Best Rate Guarantee Offer4: WeLab Bank will match and refund the difference in the event our customers find a better FX rate from other banks within 5 minutes after making an eligible FX transaction at WeLab Bank
- $0 WeLab Handling Fees for All Global Remittance until 31 December 20255
Revolutionizing FX Through AIWeLab Bank is revolutionizing the FX experience with cutting-edge fintech innovation. The AI-powered rate comparison engine6 compares FX rates from major banks across Hong Kong. The WeLab Bank App provides 24/7 instant calculations of the savings achieved through its competitive rates, helping customers save more effortlessly. Looking ahead, together with our AI-first strategic partner, Google, WeLab Bank plans to develop AI agents that its customers can directly engage with for instantaneous, personalized financial insight and recommendations, democratizing access to high-quality financial research that was once limited to institutional and professional investors.
Tat Lee, Chief Executive of WeLab Bank, said: “As an AI-first digital bank, WeLab Bank is committed to redefining digital banking by leveraging Generative AI and AI Agents to deliver hyper-personalized customer experiences. Our mission is to empower customers to manage, save, and grow their wealth seamlessly. We are proud to be the first digital bank in Hong Kong to transform traditional currency exchange services by leveraging AI, enabling our customers to seize the most competitive rates anytime, anywhere. By leveraging AI comparison engine, we are also able to pass on cost savings directly to our customers. Looking ahead, we will continue to push the boundaries of innovation by integrating AI Agents into various banking services and collaborating with strategic partners to deliver hyperpersonalized and seamless digital banking experiences.”1 As of 29 September 2025.2 The best rates in town comparison is based on the exchange rates collected from the websites, online banking or mobile banking of 28 retail banks in Hong Kong (excluding those which do not publish FX rates via the aforementioned channels) as of approximately 3:30 pm on 24 September 2025. Those rates do not include any special promotions, discounts, offers, membership programs or other preferential rates (including but not limited to volume discounts), but include any fees charged by any banks when conducting the FX transactions to facilitate the comparison.3 Major currencies include Hong Kong Dollar, US Dollar, Renminbi, Australian Dollar, Canadian Dollar, Swiss Franc, Euro, Pound Sterling, Japanese Yen, New Zealand Dollar and Singapore Dollar.4 Terms and conditions apply. Click here for details.5 Terms and conditions apply. Click here for details.6 WeLab Bank collects exchange rates from the websites, online banking or mobile banking of selected retail banks using AI (Artificial Intelligence) and determine the best exchange rate for each currency among those banks. These exchange rates do not include any special promotions, discounts, offers, membership programs or other preferential rates (including but not limited to volume discounts), but include any fees charged by any banks when conducting the FX transactions, to facilitate the comparison. The information is for reference only. Exchange rates fluctuate according to market conditions. Exchange rates may vary upon conducting actual transactions.Note: Foreign exchange involves risks.---- END ---- About WeLab Bank Welab Bank Limited (“WeLab Bank” or the “Bank”) is widely recognized as one of Hong Kong’s best digital banks, having received numerous prestigious global accolades. The Bank has been named “Hong Kong’s Best Consumer Digital Bank” by Euromoney, “Best Digital Bank – Hong Kong”, and “Best Bank for Financial Inclusion – Hong Kong” by FinanceAsia, and the “Most Innovative Digital Bank” by the Chinese University of Hong Kong.Founded by a team of financial and technology experts, WeLab Bank’s mission is to understand customers’ needs and design a personalized, intelligent banking experience that helps them manage, save and grow their money. WeLab Bank represents a 100% digital banking experience that is simple, intuitive, and built around our customers. It focuses on the powerful mobile app and multiple intelligent banking services, and delivers an innovative banking experience through partnering with reputable brands including Allianz Global Investors, Tesla and Apple Authorized Resellers.WeLab Bank is a wholly owned subsidiary of WeLab Holdings Limited (“WeLab”), a leading pan-Asian fintech platform. WeLab provides a wide range of digital financial services with leading positions in Hong Kong, Mainland China, and Indonesia, with over 70 million individual users and over 700 enterprise customers.WeLab is backed by the most renowned investors including Allianz, International Finance Corporation (a member of the World Bank Group), Malaysian sovereign wealth fund Khazanah Nasional Berhad, CK Hutchison’s TOM Group, and Sequoia Capital.To learn more, please visit www.welab.bank and www.welab.co. Follow WeLab Bank on Instagram: welab.bankMedia enquiry:WeLab Bank Communications DepartmentEmail: [email protected] 
