When does monthly investment take place?
If you have setup up the monthly investment order of your goal, monthly investment will be conducted on every 8th calendar day of a month*. You will receive notification by app notification, SMS and email if your monthly investment order of a month has been successfully processed.If your monthly investment order cannot be processed, you will receive relevant notification with an error code# by app notification, SMS and email. We will then attempt to process the monthly investment order two days thereafter*.*If it is not a dealing day or Business Day, it will be handled on the next Business Day.#You may also refer to the following table for relevant follow-up action(s) regarding the error code(s) received:If we fail to process your monthly investment order three times in the same month, we will stop attempting to process your monthly investment order in that month. You will therefore miss a monthly contribution of your goal and this may affect your progress to achieve your goal. So, please make sure you will have enough USD and/or HKD available balance for your monthly investment order.For the avoidance of doubt, if your monthly investment order in a month cannot be processed, we will continue to process your monthly investment order in the next month.The following table illustrates on which calendar day the 1st, 2nd and 3rd attempt for a monthly investment order will take place in 2023:Note: The table is for reference only and subject to any unexpected ad-hoc event.
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