- To subscribe a fund, you can access “Featured Funds” and press “Choose a fund”. You may select a fund and follow the onscreen instruction to complete the order.
- To redeem a fund, you can access “Featured Funds” and select your existing fund holdings and press “Sell” to follow the onscreen instruction to complete the order.
- To subscribe a model portfolio, you can access “Digital Wealth Advisory” and click "Add New Goals" to complete the goal set up process or choose to invest in model portfolios under “All model portfolio” section. You may place an one-off investment order and/or monthly investment order.
- To redeem a portfolio, you can access “GoWealth” homepage, and select “Digital Wealth Advisory” and click the goal/portfolio to access the details and click the "Sell" button to proceed the redemption order. You may redeem your portfolio completely or partially (by inputting a redemption amount), and the number of fund units to be sold will be estimated according to the latest available NAV. The actual redemption amount will be subject to the fund NAV on the order execution date. Note: If the portfolio you are holding has any order under processing, you will not be able to submit instructions to redeem the portfolio via App. If necessary, you can call customer service hotline +852 3898 6988 to submit order of redeeming your Portfolio.
- WeLab Money Plus’s cut off time is set as 9:00:00am HKT on fund’s dealing day;
- For other Featured Funds, the cut-off time is set as 15:00:00pm HKT on each fund’s dealing day;
- The dealing day of each selected fund within the Model Portfolio may be different, which may result in different order execution date and separate contract notes. For details, please refer to the fund documents of that specific fund.
- “Pay in HKD” means we will convert your investment amount from your available HKD balance to USD to settle all fund transactions.
- “Pay in USD” means we will only deduct your investment amount from your available USD balance to settle this one time investment instruction. Please note, monthly investment instruction is only available in “Pay in HKD”. If you would like to set up monthly investment instruction, you can try “Pay in HKD” instead.
- For the avoidance of doubt, for funds denominated in RMB, we will only deduct your investment amount from your available RMB balance to settle.
- “Pay in HKD” means we will convert your investment amount from your available HKD balance to USD to settle all fund transactions.
You may also check the order status in the App by accessing "My Profile" > "Wealth Centre" > "Order Status" for more details. And you may also check your contract note in the App upon receiving relevant notification via app notification, SMS and email by assessing “My Profile” > “eStatement / eAdvice” > “eAdvice”. You can access up to 7 years of eAdvice. These are PDFs that you can download, save and print.(6) Can I modify/cancel an order placed via mobile?Once you have placed the order, the order will be processed accordingly and no modification is accepted.Note: For WeLab Money Plus, we don’t accept order modification or cancelation. Except WeLab Money Plus, should customers wish to cancel the order, you may cancel the order by calling our Customer Services Team by phone at +852 3898 6988 before 2pm of the same day of order placement (if you place the order before 3pm HKT of a dealing day) or 2pm of the next Business Day (if you place the order at or after 3pm HKT of a dealing day or on a non-Business Day). Once the deadline is passed, no cancellation requests will be handled. If you have successfully cancelled a fund order, the subscription fee and the subscription amount will be credited back to your Core Account.(7) <For GoWealth Digital Wealth Advisory Services only> Will there be any notification sent to me regarding performance or composition of my goal/portfolio(s)? What should I do if I receive the “off track” / “updated model portfolios” notification?You may receive Smart Alert from us from time to time via App notification, SMS and email regarding the updated status of your investment progress(e.g. on/off track notification) and/or portfolio reviews (e.g. review on model portfolios) (if any) after we access your probability of success of your goal/portfolio(s).Upon receiving the Smart Alert on your updated status of your investment goal/portfolio(s) (e.g. “off track”) or updated model portfolios, you can either:
- Proceed to “Edit” your goal by adjusting your goal inputs (e.g. monthly investment amount, goal-specific investment horizon, target wealth, etc.) according to the instructions in the App. New portfolio recommendation may be given to you upon the adjustment (for goal portfolio(s) only), and you may decide whether to accept the recommendation or not. Please refer to Question 8 for details.
- Keep your current investment plan to your existing portfolio, but please note that the existing investment plan of your goal may not be able to achieve your goal as planned. However, we will still help track your progress from time to time.
- New Portfolio: A new Model Portfolio recommendation is available based on your latest inputs and personal circumstances specific to the goal.
- Rebalancing: A significant deviation* in your existing portfolio from the Model Portfolio is noted and you may adjust your fund holdings to bring it back to the original fund allocation of the Model Portfolio, through rebalancing.
- For buy order, the transaction amount will be debited from your available balance (in the currency you have selected for investment amount or in HKD for subscription fee [for GoWealth Digital Wealth Advisory services only]) upon order placement and the fund units will be deposited into your Investment Account upon settlement.
- For sell order, the units to be sold will be withdrawn from your Investment Account upon settlement and the proceeds will then be credited to your FX Account (as the case may be) in the denominated currency of the fund as soon as possible after settlement.
- For switching/rebalancing order (for GoWealth Digital Wealth Advisory services only), if the order consists of both sell and buy orders, the settlement of whole switching portfolio or rebalancing order will take approximately 6 to 8 Business Days.
- After the customer submits a money market fund subscription instruction before the cut-off time, the Fund House will confirm the units share and start return calculation on the same day;
- After the customer submits a money market fund redemption instruction before the cut-off time, the redemption proceedings will be received on same day at the earliest.
