Account Details

(1) How is the "Current Wealth (HKD)" shown on the “GoWealth” homepage calculated?"Current Wealth (HKD)" is calculated based on the latest available NAV of your existing fund holdings under both Featured Funds services and GoWealth Digital Wealth Advisory services and the latest FX rates.Note: The FX rates may fluctuate and may be different from the rate at the time of order execution.(2) Will I still see the investment goal/portfolio(s) on the “Digital Wealth Advisory” page after I have fully redeemed my portfolio(s)?<For GoWealth Digital Wealth Advisory Services only>We will refresh the “Digital Wealth Advisory” page and provide you the latest information of your holdings. Therefore, your fully redeemed investment goal/portfolio(s) will not be shown on the “Digital Wealth Advisory” page after redemption settlement.(3) In "Featured Funds" page displays “WeLab Money Plus” and “My Featured Funds”, what are they referring to?In "Featured Funds" page, the Current Wealth (HKD Equiv.) refers to the current total value of Featured Funds in your holdings. In addition, the page also displays the Current Wealth (HKD Equiv.) of WeLab Money Plus and My Featured Funds. The above data is calculated based on the fund’s latest net asset value (NAV) per unit and exchange rate.WeLab Money Plus section: It refers to a theme of the Money Market Funds in WeLab Bank’s Feature Funds service with same trade day settlement, offering accumulation class of Money Market Funds with same-day settlement. For more details, please click the tooltip near "WeLab Money Plus".If you do not hold any funds under WeLab Money Plus, in this section, it would be displaying the best performing fund under WeLab Money Plus, based on its 1-year total return from MorningStar Asia Limited. You can view the full list of funds under WeLab Money Plus by clicking “Change”. Please note that the information provided is for reference only and does not constitute any offer, solicitation, or advice.If you hold funds under WeLab Money Plus:The Current Wealth (HKD Equiv.), Unrealized P/L, and Total P/L (current holdings) of all your funds under WeLab Money Plus will be displayed in this section. You can also view the Current Wealth (HKD Equiv.) and Unrealized P/L(%) for each of your funds. To hide the details of your fund holdings, click ‘Hide holdings’. To view the full list of funds available under WeLab Money Plus, click ‘Select funds’.Please note that details of your transactions, corporate actions, and fund holdings under WeLab Money Plus will be reflected in the contract note, advice, and/or monthly investment statement under the Featured Funds service and will not be shown separately.My Featured Funds: This section shows your featured fund holdings in the Featured Funds service, excluding those under the theme of "WeLab Money Plus".The Current Wealth (HKD Equiv.), Unrealized P/L(%), and Total P/L (current holdings) of all your funds under the Featured Funds service (excluding funds under WeLab Money Plus) will be displayed in the “My Featured Funds” section.To hide the details of your fund holdings(excluding funds under WeLab Money Plus), click ‘Hide holdings’. To browse the full list of Featured Funds, click ‘Select funds’.(4) How is the Unrealized P/L calculated?Unrealized Profit/Loss (P/L) is calculated by comparing the current value of all investment product(s) you are holding against their average subscription costs, representing the current unrealized gain/loss of all investment product(s) you are holding.At the fund product level,Unrealized Profit/Loss (P/L) = (NAV per unit - Average price per unit) * Fund holding units, rounding to 2 decimal places;Unrealized Profit/Loss (P/L) % = Unrealized Profit/Loss / (Average price per unit * Fund holding units) *100%Please note that the above calculation excludes any fees, charges or received dividends.The calculation results of Unrealized Profit/Loss (amount and %) are applicable to:
  • "My Featured Funds" section
  • WeLab Money Plus" section
  • "Featured Funds " page
  • Each "Digital Wealth Advisory" portfolio you hold
  • "Digital Wealth Advisory " page
(5) How is the Total P/L (current holdings) calculated?This figure is only applicable to investment product(s) that you are holding, which is the sum of:
  1. Unrealized P/L;
  2. Realized P/L from partial redemption of your holding (if any); and
  3. Cash dividend received from your holding (if any).
Total P/L (current holdings) = Unrealized P/L + Realized P/L + Cash dividend (if any)The calculation results of Total P/L (current holdings) are applicable to:
  • "My Featured Funds" section
  • WeLab Money Plus" section,
  • "Featured Funds " page
  • Each "Digital Wealth Advisory" portfolio you hold
  • "Digital Wealth Advisory " page
Please note that this calculation excludes any fees, charges, as well as any realized P/L or cash dividends received from any investment product that has been fully redeemed.Realized P/L includes the actual gain/loss incurred through fund redemption. It does not include the cash dividend received (if any).(6) There is a failed order. What is the reason?A failed order can be due to several reasons, which can be due to:
  • Insufficient available balance of the selected payment currency in your account
  • Failure in suitability assessment based on your latest personal circumstances
    To avoid a failed order, you shall ensure there is sufficient balance of your selected payment currency in your account. You shall also check the notifications we send you from time to time for latest updates.
Remarks: Please refer to HERE for follow-up action regarding the error code(s) received from monthly investment notification.

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