What are bogus calls? What should I do if I think I have received a bogus call?

You may receive calls claiming to be from WeLab Bank and for instance, inviting you to apply for a personal loan or a credit card, or even requesting you to provide any sensitive personal information (including your bank account number, user name, login password etc). We do not notify customers of account irregularities through pre-recorded phone calls nor request customers to provide sensitive personal information through SMS or email. If you receive a suspicious call, don't panic! First step is to try to authenticate the caller by asking for their department name and office number as well as how they got your phone number and account information. If they are unwilling to share this information, hang up the phone!You can visit https://www.hkma.gov.hk/eng/smart-consumers/beware-of-fraudsters/ to learn some smart tips from the Hong Kong Monetary Authority on fraud prevention when dealing with bogus calls, fraudulent SMS and emails. Contact us via 24 hours customer service hotline (852) 3898 6988 immediately if you have shared any personal details with the caller give them the caller's phone number and any kind of information that was shared. If you shared your password to the caller, change it immediately.To safeguard your interests and personal privacy, please keep your sensitive personal information safe at all times.

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