Miscellaneous
- Which deposit products at WeLab Bank are protected by Deposit Protection Scheme?
- What versions of Android and iOS operating system are supported?
- What supporting documents are required for the person accompanying and assisting a person with intellectual disabilities (PWIDs) to open a bank account?
- Can I open a joint name Core Account with a person with intellectual disabilities (PWIDs)?
- What accounts and services can a person with intellectual disabilities (PWIDs) open?
- As a person with intellectual disabilities (PWID), who can I bring to accompany and assist me to open a bank account in person?
- How a person with intellectual disabilities (PWIDs) apply for banking services at WeLab Bank?
- How do I know if I am applying for banking services as a person with intellectual disabilities (PWIDs)?
- Can a person with intellectual disabilities (PWIDs) apply for banking services?
- How can I contact you?
- Is the app or web bank usable for persons with hearing impairment or visual impairment?
- What shall I do if I have any feedback that I want to report?
- Where can I read the "Hong Kong Association of Bank’s Code of Banking Practice" ?
- Is my deposit at WeLab Bank protected by Deposit Protection Scheme?
- What are bogus calls? What should I do if I think I have received a bogus call?
- If I mistakenly turned off the app notifications from WeLab Bank, what should I do?
- If I do not want to receive app notifications from WeLab Bank, what should I do?
- I want to file a complaint, what should I do and how will you handle it?