Account Operations
- I would like to change my Bank’s registered mobile number instead, what should I do?
- I have a pre-paid SIM card, what should I do?
- I missed registering my prepaid card with real name before 23rd February 2023, and now I am unable to login to WeLab Bank App. What should I do?
- What is “Real-name Registration Programme for Subscriber Identification Module (SIM) Cards”
- What do I do if I want to close my account?
- What I need to do next after I have contacted you to request for reactivating my Core Account which is dormant?
- My Core Account is being dormant, can I reactivate and use it again?
- What service will be unavailable if my Core Account becomes dormant?
- Why does my Core Account become dormant?
- How the Terms and Conditions of "set-off" under the Account Terms impact me?
- The transaction record of the Core Account interest amount for Nov 2021 is showing on both the last day of Nov 2021 and the first dat of Dec 2021, does it mean that the Core Account interest amount for Nov 2021 has been credited twice?
- Why does the Nov 2021 monthly statement show that the transaction record of the Nov Core Account interest amount is on the last day of Nov, while the Dec 2021 monthly statement shows the interest amount for Nov is on the first day of Dec?
- Will you always update the details on the statements?
- When will the Core Account interest amount will be credited to the Core Account?
- What is the difference of the “Available Balance”, “ Current Balance” and “Total Balance”?
- How do I change my password?
- Where can I find my account number?
- How can I update my personal information?
- What should I do if I want to get a paper statement?
- I can't receive any one-time passwords (OTP) via SMS from WeLab Bank. What should I do?
- Can I still log in to my account if I install the app on my new mobile phone?
- I've lost my phone. What should I do?
- How can I see my eStatement?
- Do you support any paper cheque/provide any cheque book?
- How can I check the balance and transaction history of my accounts?
- How do I enable biometric log in for the app?